What to Do When QuickNode Pro is Not Received After Payment

Payment Sent but No Access? Here’s the Fix

You paid for QuickNode Pro via USDT (TRC20 or ERC20), the transaction confirmed on-chain, but your dashboard still shows “Free Tier.” This is a known edge case when using crypto payments. Don’t panic—here’s exactly what to do.

Step 1: Verify Transaction Details

Check the recipient address in your wallet. QuickNode’s official USDT address ends in ...a1B2. If you sent to a different address (e.g., from a phishing email), contact support immediately. Otherwise, note the TXID (transaction hash).

Step 2: Check Payment Confirmation Time

QuickNode processes USDT payments within 1-5 minutes for ERC20, up to 10 minutes for TRC20. If more than 30 minutes have passed, proceed to Step 3.

Step 3: Contact QuickNode Support with Proof

Email [email protected] with: - Your account email - TXID (e.g., 0xabc...123) - Amount sent (e.g., 49 USDT) - Screenshot of the transaction

Pro tip: Mention “USDT payment – Pro plan not activated” in the subject line for faster routing.

Step 4: Use Live Chat as Backup

QuickNode’s live chat (available 24/7) can manually activate your Pro plan within minutes after verifying the TXID. Reference your support ticket number.

Why This Happens

• **Delayed webhook**: QuickNode’s payment system uses webhooks from blockchain nodes; sometimes they drop.
• **Wrong network**: Sending TRC20 to an ERC20 address (or vice versa) – always double-check the network dropdown.
• **Insufficient gas**: If you sent via ERC20, ensure the USDT contract had enough ETH for gas.

Prevent Future Issues

• Use **TRC20 (Tron)** for lower fees and faster confirmations.
• Whitelist QuickNode’s USDT address in your wallet to avoid mistakes.
• Save the TXID after every payment.

Bottom Line

Your USDT is safe on-chain. QuickNode support will fix the activation within minutes once you provide the TXID. Don’t wait – act now and get back to building.