How long does Dune Premium activation take after USDT payment?

Typically within a few minutes once the transaction is confirmed on-chain (ERC20 6 blocks, TRC20 20 blocks). If not, contact support.

Can I get a refund if Dune Premium is not received?

Dune’s policy allows refunds within 14 days for crypto payments if the service is not delivered. Contact billing@Dune.com.

What should I do if I accidentally used the wrong USDT network (e.g., BEP20)?

Immediately contact Dune support. They may retrieve the funds for a 10 USDT recovery fee, but not guaranteed.

Does Dune Premium support TRC20 USDT?

Yes, Dune accepts both ERC20 and TRC20 USDT. Always select the correct network in your wallet.

Why did Dune charge more than the plan price in USDT?

Network fees (gas) are separate. The plan price is net of fees; you must send extra to cover them.

What to Do When Dune Analytics Premium is Not Received After Payment

H2: Verify Your Payment Transaction

First, check your USDT transfer on-chain. Open your wallet (e.g., MetaMask, Trust Wallet) and confirm the transaction hash. Ensure you sent to the correct address provided by Dune Analytics. For TRC20, check on Tronscan; for ERC20, use Etherscan. If the transaction is confirmed but Dune still shows unpaid, proceed to the next step.

H2: Contact Dune Support Immediately

Open a ticket at support.Dune.com with your transaction hash, email used for login, and the Dune Premium plan you chose (e.g., Dune Pro at 100 USDT/month or Dune Max at 500 USDT/month as of 2026). Mention the exact date and time of payment. Support usually responds within 24 hours.

H2: Check for Network Delays

Sometimes ERC20 or TRC20 transfer confirmations take a while. If your transaction has fewer than 6 confirmations (ERC20) or 20 (TRC20), wait an hour. Dune’s system may auto-credit your account once the blockchain finalizes.

H2: Ensure You Paid the Correct Amount

Dune Premium pricing in USDT (2026): Pro $100/month, Max $500/month, Team $1,000/month. If you underpaid (e.g., due to network fees deducted from the total), the system won’t activate. You may need to send the exact difference in a new USDT transfer.

H2: Use a Reliable USDT Stripe

If you used a third-party payment processor (e.g., NowPayments, CoinGate), double-check their invoice status. These services sometimes delay forwarding the payment to Dune. Contact their support with your invoice ID.

H2: What If You Used a Non-Supported Network?

Dune only accepts USDT on ERC20 and TRC20. If you sent via BEP20 or Solana, the funds may be lost. Contact Dune support immediately—they might recover funds for a fee. Always double-check the network before confirming.

H2: Final Steps – Escalate If Needed

If after 48 hours Dune hasn’t credited your account, escalate via X (Twitter) DM @duneanalytics or email [email protected] with full details. Keep all receipts. In rare cases, you may request a refund in USDT and re-subscribe.