What to Do When Nansen Pioneer is Not Received After Payment

Payment Sent, But No Access?

You've paid 99 USDT (TRC20) for Nansen Pioneer, but the dashboard still shows "Free Plan." This is a known issue when paying via crypto, especially peer-to-peer or through third-party resellers. Don't panic — follow these steps.

Step 1: Verify Transaction Confirmation

Check your wallet for the transaction hash. On TRC20, confirm at least 19 block confirmations (usually 2-3 minutes). On ERC20, wait for 12 confirmations. If unconfirmed, the payment hasn't settled. Wait up to 30 minutes.

Step 2: Check the Email You Used

Nansen sends the activation link to the email you provided at checkout. Check spam, promotions, and social tabs. If you used a temp email, you won't receive it — you'll need to contact support. Ensure you used a permanent email (e.g., Gmail, Proton Mail).

Step 3: Contact Nansen Support via Live Chat

Go to Nansen.ai, click the chat bubble (bottom right). Say: "Paid 99 USDT (TRC20) 1 hour ago, transaction hash: [your hash], email: [your email]. No Pioneer access." Support responds within 2-4 hours on weekdays. They'll manually activate your account.

Step 4: If You Bought from a Reseller

Many users buy Pioneer via third-party marketplaces (e.g., Telegrams groups, forums). If the reseller didn't forward your payment to Nansen, you won't get access. Request a refund in USDT (same network). Legitimate resellers offer a 24-hour money-back guarantee.

Step 5: Alternative: Subscribe Directly via Crypto

To avoid future issues, subscribe directly on Nansen's billing page. They accept USDT on TRC20 and ERC20. The process takes 5 minutes: log in, go to Billing, select Pioneer, pay with USDT. Access is instant after confirmation.

Why USDT Payment is Ideal

No KYC, no credit card needed. Your privacy is protected. TRC20 fees are <1 USDT, while ERC20 fees vary (but Nansen covers gas for ERC20 payments over 99 USDT). Use TRC20 for lower fees.

What If None of This Works?

If after 24 hours you still have no access, dispute the transaction with your wallet provider (if possible) or contact the marketplace where you bought the code. Provide proof of payment and screenshots of the failed activation.