I paid 69 USDT via TRC20 but DexCheck still shows Free Plan. What should I do first?

Check your TXID on Tronscan; if confirmed, wait 15 minutes and try the manual sync in Settings → Redeem Token.

Can I get a refund if DexCheck Pro is not delivered?

Yes, contact support with your TXID and payment details; refunds are processed within 3 business days via USDT.

Does DexCheck support ERC20 USDT payments?

Yes, both TRC20 and ERC20 are accepted, but TRC20 is recommended for lower fees and faster confirmations.

Why did my payment fail even though the transaction went through?

Common reasons: wrong network (e.g., BEP20), incorrect recipient address, or amount not exactly 69 USDT.

How long does it take for USDT payment to be credited to DexCheck Pro?

Usually within 15 minutes after blockchain confirmation; delays up to 1 hour are possible during high traffic.

What to Do When DexCheck Pro is Not Received After Payment

Payment Sent but No Access — What Now?

You paid 69 USDT (TRC-20) for DexCheck Pro, but the dashboard still shows “Free Plan.” This is a known issue when using USDT from certain wallets. First, check the transaction on Tronscan. If it’s confirmed, the problem is usually a sync delay of up to 15 minutes. If longer, you may need to manually link your wallet.

Step 1: Verify Payment Confirmation

Open your wallet (e.g., Trust Wallet, MetaMask) and find the outgoing TXID. Paste it into Tronscan for TRC20 or Etherscan for ERC20. Ensure the recipient address matches DexCheck’s official address (listed in their docs). A common mistake is sending to an old address — if so, contact support with the TXID.

Step 2: Wait for Sync (Up to 1 Hour)

DexCheck’s system scans the blockchain every 10–15 minutes. In rare cases, high network congestion can delay confirmation. Use a fast USDT network like TRC20 to minimize this. If 1 hour passes, proceed to Step 3.

Step 3: Use the “Manual Sync” Feature

Log into your DexCheck account, go to Settings → Subscription → “Redeem Token.” Paste your TXID and click Sync. This forces a check. If it doesn’t work, double-check that you’re using the same wallet address as your account profile.

Step 4: Contact Support with Proof

Email [email protected] with subject “Missing Pro Access – USDT Payment.” Attach a screenshot of the transaction showing recipient address, amount (69 USDT), and TXID. They usually respond within 12 hours. If you paid via a centralized exchange (e.g., Binance) and not your own wallet, you must provide the withdrawal address from the exchange.

Step 5: Alternative — Use a Different Payment Method

If you’ve waited 24 hours with no resolution, consider paying via a direct ERC20 transfer from a self-custodial wallet (e.g., MetaMask). This reduces third-party delays. Some users also pay via credit card (no KYC required for small amounts). For future payments, stick to TRC20 — it’s cheapest ($0.5 fee) and fastest.

How to Avoid This Next Time

Always send USDT from your own wallet (not an exchange withdrawal) to the exact address shown at checkout.
Use TRC20 network; avoid BEP20 (not supported by DexCheck).
Whitelist DexCheck’s address in your wallet if you pay monthly.
Keep a screenshot of the checkout page showing the price in USDT.

Recap: Common Fixes

Problem	Solution
Wrong network	Check blockchain explorer; if sent on BEP20, contact support
Wrong amount	Must be exactly 69 USDT — over/under fails
Wallet mismatch	Ensure wallet address in profile matches sender
Exchange delay	Wait for exchange to finalize withdrawal (up to 1 hour)

If nothing works, request a refund via support — they process USDT refunds within 3 business days.