What to Do When Cryptoquant Premium is Not Received After Payment

Check Your Transaction Status

First, ensure your USDT transfer actually went through. Log into your wallet and check the transaction on the blockchain explorer (e.g., Tronscan for TRC20 or Etherscan for ERC20). Confirm the number of confirmations and that the recipient address is correct. If the transaction is still pending or failed, the premium may not be triggered.

Verify Receiving Address

Double-check the address you sent USDT to. Many platforms like Cryptoquant use dynamic deposit addresses that change per transaction. If you sent to an old address, the payment might not be matched to your account. Contact support with your TXID to resolve this.

Contact Support Immediately

If the transaction is confirmed but premium still not received, open a support ticket on Cryptoquant. Include your payment TXID, wallet address, and the exact amount (e.g., 150 USDT for a monthly Nansen plan in January 2026). Response time is usually 2-4 hours. For urgent cases, escalate via Telegram.

Check Your Account Plan

Ensure you purchased the correct plan. For example, a $200 USDT payment via TRC20 for Arkham Intelligence might need to be assigned to a specific wallet in your account settings. Sometimes the premium appears under a different subscription tab.

Consider Network Delays

TRC20 transfers typically confirm in under 5 minutes, but ERC20 can take 10-30 minutes depending on gas. If you paid via ERC20 and it's been over an hour, it's likely a system issue. Cryptoquant may need to manually credit your account.

If All Else Fails, Request a Refund

If Cryptoquant fails to deliver the premium after 48 hours, request a refund in USDT. Keep all screenshots and support chat logs. Most platforms honor refunds for undelivered services.

Prevent Future Issues

Always use TRC20 for faster, cheaper transfers. Save your deposit receipt PDF. Set up a dedicated wallet for marketplace payments to avoid address mix-ups.