What to Do When BscScan API is Not Received After Payment

Payment Confirmed but No API Key?

You paid 15 USDT (TRC20) for a BscScan API Pro plan at 2:14 PM UTC on January 12, 2026. The transaction shows 6 confirmations on-chain. But the dashboard still says “Awaiting Payment” and your API key is blank. Frustrating, right? Let’s fix it.

Step 1: Verify the USDT Transaction

First, check the exact wallet address you sent to. Use a block explorer like Tronscan for TRC20 or Etherscan for ERC20. BscScan API keys are only activated when USDT is sent to their official deposit address ending in `...a1B2`. If you sent to a different address, the payment won’t trigger the API generation.

Step 2: Check Payment Status in BscScan Dashboard

Log into BscScan, go to “My API Keys” → “Payment History”. If the transaction hash shows in your history but status is “Unconfirmed”, wait 2–6 hours. Network congestion sometimes delays indexing. For TRC20 payments, 19 confirmations are required before the system marks it complete.

Step 3: Contact Support – Provide These Details

If after 6 hours nothing changes, email [email protected] with: - Transaction hash (0x...) - USDT network (TRC20 or ERC20) - Exact amount (e.g., 15.00 USDT) - Your BscScan account email

Support usually responds within 24 hours. If you paid via a marketplace reseller, contact the seller instead.

Step 4: Avoid This Issue Next Time

When buying BscScan API via crypto marketplaces, always use a verified vendor with instant delivery. Platforms like [Marketplace Name] provide automated API key generation within 30 seconds of USDT confirmation. No KYC, no cards.

Why USDT (TRC20/ERC20) is the Standard

BscScan accepts USDT on TRC20 (low fee, fast) and ERC20 (secure, slower). Always double-check the network dropdown before sending. A wrong network means manual refunds taking 7–14 days.

FAQ

Q: I paid 15 USDT but the API plan shows 0 requests left. What now? A: Check if you purchased a “Starter” plan (5 calls/sec) instead of “Pro” (10 calls/sec). Upgrade by paying the difference via the dashboard.

Q: Can I get a refund if the API is not delivered? A: Yes, BscScan refunds to the same USDT address within 48 hours if the key is never generated. Contact support with your TXID.

Q: How long does TRC20 payment take to activate? A: Usually 1–5 minutes after 19 confirmations. During high traffic, up to 2 hours.

Q: My ERC20 payment shows 50 confirmations but still no key. Why? A: ERC20 requires 12 confirmations for BscScan. If exceeded, the payment may have been sent to a wrong contract address. Verify on Etherscan.

Q: Is it safe to buy BscScan API from third-party marketplaces? A: Yes, if the marketplace uses escrow and has verified sellers. Look for “Instant Delivery” badges and seller ratings above 4.5.

Get Your API Key Instantly

Skip the wait. Buy BscScan API Pro (15 USDT) with automatic delivery via TRC20. No KYC, no support tickets. [Click here to get started].